Frequently Asked Questions

There are 3 main ways to contact us for support:

1. Call us at 585-484-9664
2. Email support@megaitrochester.com
3. For active clients - right-click on our agent and select "Request Support"

Don't panic—disconnect from the internet if possible and contact us immediately. We'll walk you through what to do next and check for any threats. 

Here are some general rules to follow for email safety:

• Never provide your credentials via email or an unfamiliar link
• Do not open links or attachments from an unknown source
• Always check the sender's full email address, not just the name. Scammers often impersonate trusted contacts with lookalike addresses. 

At least once a week. This helps with performance and ensures important updates are installed properly. 

MFA adds an extra layer of protection to your accounts. Even if your password is compromised, it keeps hackers out. 

Not without protection. If you must use public Wi-Fi, always connect through your work VPN. Or ask us to help secure your mobile setup. 

Check with us first. Unapproved software can introduce security risks or conflict with the tools we already have protecting your systems. 

No — this moves company data outside of systems we can secure and monitor. Always use company-approved storage. 

It depends on what you're entering into them. Avoid entering sensitive company data, client information, or passwords into public AI tools — many of these platforms may store or use that input in ways you don't control. Check with us if you're unsure about a specific tool. 

One great way to check is by "sandboxing" the link into a tool like Browserling. Simply copy/paste the link into the search bar. This allows you to open the link without it directly using your company network for access.

Use a password manager and make sure your password is long, unique, and hard to guess. Avoid birthdays, pets, or “1234.” 

You can also use our free password strength checker below! It is completely safe to use and does NOT store or save anything entered.